October 1999
------------------------------------------------------------------
(c) Microsoft Corporation, 1999. All rights reserved.
This document provides late-breaking or other information
relevant
to Microsoft Outlook Express 5 Macintosh Edition, and
is current
as of the date above. After that date, you may find
more current
information and resources on the Microsoft Outlook Express
Macintosh Edition Web site at http://www.microsoft.com/mac/oe/
For further technical information on Outlook Express
5, please
read the Support file located in the Outlook Express
5 folder. You
can also consult Microsoft's online support resources
and search
for technical information from Product Support Services.
To
consult online support services, go to
http://support.microsoft.com/support/
__________________________________________________________________
CONTENTS
1. WHAT'S NEW IN THIS RELEASE
1.1 Address AutoComplete
1.2 Smart Attachments
1.3 Improved Preview Pane
1.4 One Key Read
1.5 Info Bar
1.6 Advanced Find
1.7 Address Book Enhancements
1.8 Microsoft Office-like Appearance and Behavior
1.9 Account Setup Assistant
1.10 Easy Importing
1.11 Junk Mail Filter
1.12 Error Log
1.13 Schedules
1.14 Mailing List Manager
1.15 Multiuser Support
1.16 Multiple Accounts
1.17 Hotmail Support
1.18 IMAP Support
1.19 Synchronization with 3Com Palm Connected Organizers
1.20 Additional Features in Microsoft Outlook Express
5
2. INSTALLATION NOTES
2.1 Minimum System Requirements for Microsoft Outlook
Express
5
2.2 Upgrading to Outlook Express 5 When Using the
Multi User
Feature in Macintosh OS 9
2.3 Maintaining Mail and User Data When Reinstalling
Microsoft Outlook Express 5 on Macintosh OS 8.1,
8.5.x,
or 8.6
2.4 Maintaining Mail and User Data When Reinstalling
Microsoft Outlook Express 5 on Macintosh OS 9.0
2.5 Rebuilding Your Desktop after Installing Outlook
Express
5
2.6 Using Outlook Express 5 Contacts as a Data Source
for a
Microsoft Word Mail Merge
2.7 Microsoft Internet Explorer with Strong Encryption
(128-bit) and Outlook Express 5
2.8 Avoiding Dial-Up Conflicts with Apple Remote
Access
3. TROUBLESHOOTING
3.1 Troubleshooting Microsoft Outlook Express 5 Setup
3.2 Starting Outlook Express 5 and Accessing the
Mail Database
4. INTERNATIONAL ISSUES
4.1 Support for Bi-Directional Languages
5. TIPS FOR ADVANCED USERS
5.1 Compacting the Outlook Express 5 Mail Database
__________________________________________________________________
1. WHAT'S NEW IN THIS RELEASE
1.1 Address AutoComplete
------------------------------------------------------------------
Type an address in a message, and Microsoft Outlook
Express shows
names and addresses of contacts in your Address Book
that match,
whether you type a first name, last name, nickname,
or e-mail
address.
1.2 Smart Attachments
------------------------------------------------------------------
Sending and receiving e-mail with attachments is easy
-- even when
the sender and recipient are using different e-mail
programs and
computing platforms. In the Attachments pane, located
just below
the addressing window, you can add and remove file attachments,
and change attachment settings. By default, Outlook
Express
encodes attachments using AppleDouble format, which
can be read by
both Macintosh and Windows operating systems alike.
Other encoding
formats are also available.
1.3 Improved Preview Pane
------------------------------------------------------------------
In the Preview pane, you can easily read e-mail and
perform common
e-mail tasks without opening a separate message window..
For
example, you can use buttons in the Preview pane to
increase the
size of text and rewrap text so that it's easier to
read a
message.
1.4 One Key Read
------------------------------------------------------------------
Save time by minimizing the number of key strokes and
mouse
actions required to read messages. Press the spacebar
to scroll
through a message. At the end of the message, press
the spacebar
again to move to the next unread message.
1.5 Info Bar
------------------------------------------------------------------
The Info Bar, located at the top of messages you receive,
contains
important information about the message. For example,
if you
replied to a message, the Info Bar includes the date
you replied
and provides a link so that you can view your reply.
If you
performed more than one action on a message, a link
appears so
that you can view the history of the message.
1.6 Advanced Find
------------------------------------------------------------------
Use the Advanced Find dialog box to search for messages
by a wide
variety of criteria, and by more than one criterion
at a time.
1.7 Address Book Enhancements
------------------------------------------------------------------
In addition to storing e-mail addresses, home and work
addresses,
and phone and fax numbers, the Outlook Express Address
Book has
custom fields you can use to add any information you
want, such as
birthdays or names of spouses. The Address Book is also
tightly
integrated with messaging; for example, when you address
a
message, you automatically access addresses in your
Address Book.
And when you receive a message from someone, you can
easily add
the sender to your Address Book.
1.8 Microsoft Office-like Appearance and Behavior
------------------------------------------------------------------
It's now even easier to switch between Outlook Express
and
Microsoft Office programs. For example, Outlook Express
menus are
now similar to Office menus. For text editing, you can
also use
keyboard shortcuts that match those in Microsoft Word.
1.9 Account Setup Assistant
------------------------------------------------------------------
You can easily set up mail, news, and directory service
accounts
by using the new Account Setup Assistant. This six-step
wizard
makes it easy to quickly configure your existing accounts
or
create a new Hotmail account.
1.10 Easy importing
------------------------------------------------------------------
You can import messages, contacts, rules, signatures,
and account
information directly from several other e-mail programs,
as well
as from earlier versions of Outlook Express. If you
are switching
from a program that Outlook Express can not import directly
from,
you can still import your contacts by exporting the
information to
a text file and then importing the text file. Outlook
Express
automatically matches data fields in the imported text
file to its
own data fields, so information stays exactly as you
intended.
1.11 Junk Mail Filter
------------------------------------------------------------------
If you regularly receive junk e-mail, Outlook Express
can help you
manage it by automatically identifying potential junk
messages. In
the Junk Mail Filter dialog box, you can specify how
you want to
distinguish messages identified as potential junk mail.
For
example, you can make the messages a different color
than your
other messages, mark them as read, or run an AppleScript
to handle
them.
1.12 Error Log
------------------------------------------------------------------
Outlook Express includes a new error-reporting system.
If your
workflow is interrupted by an error, such as a connection
or
protocol problem, Outlook Express displays a dialog
box that
describes the problem and, if appropriate, offers guidance
in
correcting it. An error log is kept for reference until
you quit
Outlook Express.
1.13 Schedules
------------------------------------------------------------------
In Outlook Express, you can automate certain tasks by
creating a
schedule that specifies what you want Outlook Express
to do and
when you want it done. Outlook Express then performs
the tasks at
the time you specified.
1.14 Mailing List Manager
------------------------------------------------------------------
The new Mailing List Manager helps you manage the messages
you
receive from the mailing lists you subscribe to. The
Mailing List
Manager can automatically sort and file these messages,
so that
you can keep them separate from your personal and business
messages.
1.15 Multiuser Support
------------------------------------------------------------------
Outlook Express supports users who share a computer
by storing
separate account information and Preference settings
for each
user. Outlook Express also supports the new multiuser
functionality available in Macintosh OS version 9.0
and later.
1.16 Multiple Accounts
------------------------------------------------------------------
Outlook Express makes it easy to manage multiple e-mail
accounts.
You can switch among a number of POP, IMAP, and Hotmail
accounts.
1.17 Hotmail Support
------------------------------------------------------------------
Now you can use Outlook Express to send and receive
messages from
a Hotmail account rather than connect to the Hotmail
Web site with
a Web browser.
1.18 IMAP Support
------------------------------------------------------------------
Store your IMAP messages in server folders for sent
messages,
draft messages, and deleted messages. You can also create
rules
that apply to IMAP messages.
1.19 Synchronization with 3Com Palm Connected Organizers
------------------------------------------------------------------
Outlook Express includes built-in support for sharing
contacts
with Palm connected organizers ensuring that you have
the most
current information in both Outlook Express and your
Palm
organizer.
To learn more about this feature, read the associated
Read Me file
for Palm Sync in the Outlook Express 5 Extras folder.
1.20 Additional Features in Microsoft Outlook Express
5
------------------------------------------------------------------
* Drag & drop installation with self-healing lets
you quickly
install and start Microsoft Outlook Express 5.
* If Microsoft Office is installed on your computer,
you can
easily check spelling in your messages. You can choose
to check
spelling as you type messages or all at once when you
send them.
You can also switch spelling dictionaries without quitting
and
re-starting Outlook Express.
* The Mail Merge feature in Microsoft Word lets you
easily address
letters and envelopes to your Outlook Express contacts.
* Improvements to Unicode, character set encodings,
and newsgroup
encodings makes it easy to send attachments and receive
messages
composed in other languages.
__________________________________________________________________
2. INSTALLATION NOTES
2.1 Minimum System Requirements for Microsoft Outlook
Express
5
------------------------------------------------------------------
To use Microsoft Outlook Express 5, you need:
* Macintosh with a PowerPC processor
* Macintosh OS version 8.1 or later
* 6 MB of available RAM with Virtual Memory on (7 MB
recommended)
* 15 MB of available hard disk space for Outlook Express
* Internet Software
- Open Transport 1.1.1 or higher
- For dial-up connections, OT PPP or similar PPP connection
software (Control Panel) with PPP (extension)
Additional items or services required to use certain
features:
* 9600-baud modem; 28,800 or higher baud recommended
* Internet functionality requires access to the Internet
through
an Internet service provider (ISP) or the network
to which your
computer is connected
2.2 Upgrading to Outlook Express 5 When Using the Multi
User
Feature in Macintosh OS 9
------------------------------------------------------------------
If you are using the Multi User feature in Macintosh
OS 9 and you
would like to upgrade to Outlook Express 5, you need
to move the
Identities folder to the correct location on your hard
disk after
you install Outlook Express 5. If you do not do this,
Outlook
Express 5 will not function properly.
NOTE: Depending on your Macintosh system settings, the
Identities
folder might be located in the Outlook Express folder
on your hard
disk or it might be located in the Microsoft User Data
folder in
the Documents folder on your hard disk. If you are unable
to
locate the Identities folder, use Apple Sherlock and
search for
the folder whose name contains Identities in order to
locate the
folder.
>>>To move the Identities folder to the correct
location on your
hard disk:
1. If you have not yet done so, configure the Macintosh
OS 9 Multi User feature for each user.
2. Drag the Identities folder to the desktop.
3. Open the Extras folder in the Outlook Express 5 folder.
4. Drag the Identities folder from the desktop to the
Upgrade to
Macintosh OS 9 Multi User AppleScript in the Extras
folder.
5. Open the Macintosh OS 9 Users folder on your hard
disk.
6. Copy the appropriate Microsoft User Data folder from
the
Outlook Express 5 Identities folder on your desktop
to the
corresponding Macintosh OS 9 user's Documents folder
.A
Macintosh OS 9 user's Documents folder is located
in:
Users: <user name>, where <user name>
is the name of the user.
2.3 Maintaining Mail and User Data When Reinstalling
Microsoft Outlook Express 5 on Macintosh OS 8.1,
8.5.x, or
8.6
------------------------------------------------------------------
If you do not have a Documents folder on your hard disk,
Microsoft
Outlook Express stores your mail in the Identities folder
in the
Outlook Express 5 folder on your hard disk. If you reinstall
Outlook Express by recopying the Outlook Express 5 folder
to your
hard disk, DO NOT replace the existing Identities folder.
If you
replace this folder, your saved mail and user data will
be
removed.
>>>To maintain mail and user data when reinstalling:
1. Move the Identities folder from the Outlook Express
5 folder
to your desktop.
2. Copy the Outlook Express 5 folder to your hard disk
and
replace the existing Outlook Express 5 folder
3. Move the Identities folder from your desktop to the
Outlook
Express 5 folder you copied in step 2.
If you have a system Documents folder on your hard disk,
Microsoft
Outlook Express stores your mail and user data in the
Microsoft
User Data folder in the Documents folder.
>>>To maintain mail and user data when reinstalling:
* Copy the Outlook Express 5 folder to your hard disk
and
replace the existing Outlook Express 5 folder.
NOTE: You can store your Microsoft User Data folder
in any
location, including a server. However, you should place
an alias
to that folder in either the system Documents folder
or the
Outlook Express 5 folder.
2.4 Maintaining Mail and User Data When Reinstalling
Microsoft
Outlook Express 5 on Macintosh OS 9.0
------------------------------------------------------------------
Microsoft Outlook Express stores your mail and user
data in the
Microsoft Users Data folder in the Documents folder
on your hard
disk.
>>>To maintain mail and user data when reinstalling:
* Copy the Outlook Express 5 folder to your hard disk
and replace
the existing Outlook Express 5 folder.
NOTE: You can store your Microsoft User Data folder
in any
location, including a server. However, you should place
an alias
to that folder in either your system Documents folder
or the
Outlook Express 5 folder.
If you set up your Macintosh computer for Multiple Users,
the
Microsoft Users Data folder is located in: Users:<user
name>:
Documents, where <user name> is the name of the
user.
2.5 Rebuilding Your Desktop after Installing Outlook
Express 5
------------------------------------------------------------------
After installing Outlook Express 5, you should rebuild
your
Desktop file. This will update the Outlook Express 5
icons.
>>>To rebuild your Desktop file:
* Press and hold down COMMAND+OPTION while restarting
your computer.
2.6 Using Outlook Express 5 Contacts as a Data Source
for a
Microsoft Word Mail Merge
------------------------------------------------------------------
If you want to use your Outlook Express contacts as
a data source
for a Microsoft Word mail merge, you first need to run
the Word 98
Mail Merge Updater located in the Outlook Express 5
Extras folder.
2.7 Microsoft Internet Explorer with Strong Encryption
(128 bit)
and Outlook Express 5
------------------------------------------------------------------
If you installed the 128-bit enabled version of Microsoft
Internet
Explorer, you will lose 128-bit functionality if you
upgrade to
Outlook Express 5. To regain 128-bit functionality,
download an
updated 128-bit installer for Internet Explorer and
Outlook
Express 5.
2.8 Avoiding Dial-Up Conflicts with Apple Remote Access
------------------------------------------------------------------
If you use Apple Remote Access to connect to your Internet
Service
Provider, the dial-up option you select for an Outlook
Express
schedule might not work properly. This problem affects
schedules
that use the Return to Previous State option. In some
instances,
Outlook Express might not return to the previous connection
state
after a schedule runs. This means that Outlook Express
might
either remain connected or unintentionally disconnect
you. To
avoid this conflict, you should choose either the Stay
Connected
or Close option for your schedules.
__________________________________________________________________
3. TROUBLESHOOTING
3.1 Troubleshooting Microsoft Outlook Express 5 Setup
------------------------------------------------------------------
This section contains steps you can take to troubleshoot
setup
problems you might experience when installing Microsoft
Outlook
Express 5.
If installation fails, try any or all of the following:
Disable Control Panels, Extensions, and Startup Items.
Control panels, extensions, and startup items, such
as virus
protection programs, may prevent Outlook Express 5 from
installing properly.
>>>To disable these items:
1. Press and hold down SHIFT while you start your computer.
You should receive a message which states that the
extensions
are off or disabled.
2. In Finder, select and move older versions of Outlook
Express
files to the Trash.
3. Run the installer again.
NOTE: This procedure disables network support. To perform
a clean
start without disabling network support, you must move
extra
control panels and extensions from the appropriate folders
and
then restart your computer.
Check for Viruses and Hard Disk Integrity
File system damage and viruses can prevent installation
of Outlook
Express 5. Use Disk First Aid or a similar maintenance
program
such as Norton Disk Doctor or MacTools to verify the
integrity of
your hard disk. In addition, scan your hard disk with
a virus
protection program to make sure your computer is not
infected with
a virus.
Turn off or Unplug External SCSI Devices
An incorrectly terminated small computer system interface
(SCSI)
chain may cause programs to stop responding, display
random error
messages, or indiscriminately crash or restart the system.
To
troubleshoot the possibility that the SCSI chain is
incorrectly
terminated, turn off or unplug external devices that
are connected
to the SCSI chain on your Macintosh.
Other reasons SCSI devices may not work or the chain
may be
unstable include:
* One or more of the devices in the chain is not turned
on
* Two or more of the devices have the same ID number
* The chain is improperly terminated
* The total chain (cable length) is too long (over 20
feet)
* A driver is incompatible with the current operating
system
* A device or another part of the chain is damaged in
some way
Because SCSI device drivers are loaded into memory when
the
Macintosh is turned on, they can generate conflicts
similar to
extension conflicts. If you are using a non-Apple formatting
tool,
contact the tool's manufacturer for compatibility information.
Removing external SCSI devices is best performed by
an
Apple-authorized service provider.
Rebuild the Desktop File
A damaged Desktop file is usually indicated by generic
icons in
the Finder (desktop) and the inability to start programs.
To
rebuild the Desktop file, press and hold down COMMAND+OPTION
while
restarting your computer. Note that rebuilding the Desktop
file
may purge inactive files and links, but leave the damaged
set of
files. Tools are available from online sources that
force the
Macintosh to re-create a Desktop file by deleting damaged
files
entirely.
Reinstall the System Software
Reinstall the system software only if you continue to
have
problems installing Outlook Express 5. When you are
prompted to
either update the current system or perform a clean
install into a
new folder, choose to perform a clean install into a
new folder.
If you do not follow this procedure, the Setup program
simply
updates the currently active system folder, which retains
the
damaged files or settings.
For information about reinstalling the system software,
see your
Macintosh system documentation or other information
included with
your computer.
Zap the Parameter RAM (PRAM)
Zapping the Parameter random access memory (PRAM) is
one technique
for solving various system and program problems on a
Macintosh. In
some cases, the PRAM may need to be zapped several times.
Please
note that performing this procedure resets only the
first 64 bytes
of 256 bytes in PRAM. Tools are available from online
sources that
completely reset the PRAM.
3.2 Starting Outlook Express 5 and Accessing the Mail
Database
------------------------------------------------------------------
If you have trouble starting Outlook Express 5 or you
have
problems with the mail database, you may need to rebuild
the
Outlook Express 5 database.
>>>To rebuild the database:
1. Press and hold down OPTION while you start Outlook
Express 5.
2. When the "Would you like to compact the database?"
message
appears, click No.
3. When the "Would you like to do a complex
rebuild of the database?" message appears, click
Yes.
NOTE: If you rebuild the database, Outlook Express removes
all of
your IMAP, Hotmail, and News messages from the local
cache. This
means that you will have to download these messages
again from
the server. You will also have to re-enter your settings
for your
news and mail schedules.
__________________________________________________________________
4. INTERNATIONAL ISSUES
4.1 Support for Bi-Directional Languages.
------------------------------------------------------------------
Microsoft Outlook Express 5 does not support bi-directional
languages.
__________________________________________________________________
5. TIPS FOR ADVANCED USERS
5.1 Compacting the Outlook Express 5 Mail Database
------------------------------------------------------------------
Outlook Express 5 uses a single-file database to store
messages
and contacts. When you delete mail from the database,
Outlook
Express does not automatically reduce the size of the
database.
You can however compact the database to reduce its size.
>>>To compact the database:
1. Press and hold down OPTION while you launch Outlook
Express 5.
2 When the "Would you like to compact the database?"
message
appears, click Yes.
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